IRCTC train ticket reservations new rules: 10 things to know
IRCTC train ticket reservations new rules: 10 things to know
IRCTC train ticket reservations new rules: Now, tickets can be booked up to 120 days in advance and an Aadhaar-verified user can book 12 tickets every month.
IRCTC ticket reservations rules: The Indian Railway Catering and Tourism Corporation (IRCTC) has revised its rules for booking train tickets online. The Indian Railways, world’s fourth largest railway network, has brought in changes in an effort to aid travellers. Now, tickets can be booked up to 120 days in advance, an Aadhaar-verified user can book 12 tickets every month and passengers can now claim refunds if the train fails to depart within three hours of the scheduled departure.
Now, online ticket booking has been made time sensitive. This means, 25 seconds has been allotted to fill up passenger details. Further, the minimum input time for Captcha on passenger details page and payment page is 5 seconds.
Here are 10 IRCTC rules to remember while making reservations:
1. A passenger can book online tickets 120 days in advance, excluding the date of journey. Six tickets can be booked monthly from one user ID, and 12 if the user is Aadhaar-verified. A maximum of two tickets can be booked from one ID during 8-10 am.
IRCTC, IRCTC ticket reservation, train ticket booking
2. Tatkal tickets can be booked a day before travel, starting 10 am for AC coaches and 11 am for sleeper class.
3. From a single user ID, only two Tatkal tickets can be booked in opening Tatkal from 10:00 am to 12:00 noon.
4. In case of Tatkal bookings, a maximum of six berths/seats can be booked at a time for a specified journey between any two stations served by the train subject to distance restrictions in force.
5. Only one Tatkal ticket can be booked in a single session (except return journey).
6. Single page or quick book services are not available between 8 am and 12 noon. One user can have only one log-in session at a time. Captcha is available at login, passenger detail and payment web pages.
7. Agents are allowed to book tickets between 8 am and 8.30 am, 10 am and 10.30 am and, 11 am and 11.30 am. Authorised travel agents cannot book tatkal tickets during the first 30 minutes after online reservation opens. This is to prevent them from booking several tickets in a short span, and give passengers time to book tickets for themselves.
8. Online ticket booking has been made time sensitive. The standard time to fill up passenger details is 25 seconds. The minimum input time for Captcha on passenger details page and payment page is 5 seconds.
9. For payment through net-banking, subscribers of all banks will now have to verify themselves with a one-time password (OTP).
10. Passengers can now claim refunds:
* if the train doesn’t depart within three hours of the scheduled departure.
* if the train’s route has been diverted and he/she doesn’t want to travel on that route.
* if a passenger has been shifted to a lower class than what the ticket was booked for provided he/she doesn’t want to travel in the changed class. But, if a passenger is willing to travel in the lower class, he/she will be paid back the difference.
If you are holding a confirmed reservation ticket and for some reasons you cannot travel or have a change in plans, you can transfer it to another person or your family member. Here is a guideline released by the Indian Railways, world’s fourth largest railway network, to avail this facility:
# “Chief Reservation Supervisor of important stations are authorised by Railway Administration to permit the change of name of a passenger having a seat or berth reserved in his name,” says a statement released by the Indian railways.
# If the passenger is a government servant, proceeding on duty, he/she can make written request 24 hours before the scheduled departure of trains. The name on the ticket will be changed to another person’s name for whom the ticket transfer is sought.
# A passenger can also transfer his confirmed ticket to another member of his family, meaning, father, mother, brother, sister, son, daughter, husband and wife. He/she just needs to make a request in writing 24 hours before the scheduled departure of the train.
# Another condition applies where the passengers are students of a recognised educational institute. In such a case, the head of the institution can make a written request 48 hours before the scheduled departure. The reservation made in the name of any student can be transferred to any other student of the same institute.
# If the passengers are members of a marriage party, then any person deemed to be head of the group can make a written request 48 hours before the scheduled departure of the train. The reservation made in the name of any member of the marriage party can be transferred to any other person, in this way.
# The facility can also be availed by a group of cadets of National Cadet Corps who have confirmed reservation ticket/tickets but need to transfer it/them to any other cadet. Any officer, who is head of such a group, can make a written request 24 hours before the train’s departure.
Indian Railways has further said that such request will be granted only once. However, in case of students, marriage party and NCC cadets, such request for change in excess of 10 per cent of the total strength of group shall not be granted.
Source: indianexpress
In case of change of name for e-ticket, option to be given in on line reservation than going to railway station. 120 days in advance booking to be changed to 60 days as earlier. No body can take a confirmed leave from office (4 months before) which will be extra burden for customer who will cancelled at that time.
ReplyDeleteThe time given for filling up passenger details is very very less. I being a senior citizen am very slow on computer. For there shouldn't be any time limit. IRCTC may reconsider.
DeleteThe time given for filling up passenger details is very very less. I being a senior citizen am very slow on computer. For there shouldn't be any time limit. IRCTC may reconsider.
DeleteExactly true. The time limit is too short to do anything. Far away from being realistic.
DeleteI also agree with what others say about time frame and advanced booking days nobady is 100 % Sure about his journey moreover the cancellation charges and policies are also to be changed. in particular the new charges levied are not justified. there should be 50% reduced because railway earns interest on the advance booking amount very handsome but the service provided by them not upto the mark
DeleteA wait listed passenger, after auto cancellation must have to get full amount that he paid. At present you are collecting the foolishly cancellation charges illegally. Which is injustice and cheating with the PASSENGER.
DeleteTime frame given for entering names and captcha are too less. Many ppl are not so quick as IRCTC is expecting especially senior citizens. There should not be any time limit for booking like 120 days etc and also booking should be allowed round the clock.
ReplyDeleteTime given to enter passenger details and captcha is too less. Everyone is not net savvy particularly senior citizens. When senior citizens booking tickets for self and family members lower birth seat is not given to senior citizens.
DeleteTime given to enter passenger details and captcha is too less.Being senior citizen this time is very less to enter name of self and spouse with captcha.We senior citizens are not savvy with computer operations.This decision/rule to be reconsidered and should be revised
DeleteThere are certain number of lower berths reserved for Senior Citizens. You have to click the "LOWER BERTH SENIOR CITIZENS" in the Quota Box in the top RHS side. AND you can avail concession also.
DeleteMost people who feel that the time to enter details is less should consider using the master passenger list where you an enter details in advance and just pick passengers from there.
DeleteTime frame given for entering names and captcha are too less. Many ppl are not so quick as IRCTC is expecting especially senior citizens. There should not be any time limit for booking like 120 days etc and also booking should be allowed round the clock.
ReplyDeleteTo make such software is costly and used too much space unnecessarily
DeleteWonder if Mr.Piyu is a politician. Otherwise kindly talk with specifics like What the cost difference is in Rupee and percentage terms.
DeleteI too feel that the time given to enter names is too less, if you have to book for more than 3 or 4 names. What will happen if you take more time?
ReplyDeleteThere should be time relaxation for senior citizens, for bookings.
ReplyDeletethere should be more time to fill in entries
DeleteThere should not be time limit.and it is necessory it should not be less than 2 mi nutes.it is strange who can
ReplyDeleteEnter a dificult capta and pament within 5 second.and if
Six name tobe entr with detail
How can be done in 25 second
This madman thinking must be
Kept in knowledge of Railway
Minister and Prime minister
DeleteMany times captcha is not readable properly.
Time frame should be increased because many times network itself is very slow therefore it gets automatically disconnected
DeleteTime is too short how can be
ReplyDeleteEntered full detail of six persons.in25 seconds and
Catchta and payment in 5 seconds it is quiet impossible
For common man and even experts also.it is madman
Thinking thinking of offi
cers .time should be minimum
2 minutes.this problem must
be kept befoe Rail minister and Prime Minister also .it is harrasment Ction of common man and senior citizens.
This is not for sake of pepople this is to help agents book tickets this is only troubling pepole
DeleteYes I also agree with your views
DeleteSo much has been said about restrictions and controls but to help a customer pl include a demo video of step by step procedure for booking, payments, cancellation, how to find booking/booked history starting from opening page. I had so much difficulty in finding the cancellation menu the other day I spent nearly 2-3 hours and was nearly exhausted to cancel my booked ticket after they have changed the formats. Whenever you do modifications changes should be explained to the customer with the help of a demo video and the corresponding link should be attached to the old site to guide the customer.
ReplyDeleteN K MENON
Exactly coreect sir i also face same problem to find out the changes in new site it is very difficult
DeleteCorrect. It looks as though they change the forms so often that common man can't use it with ease, and should go to the agents.
DeleteThe rule that the confirmed ticket can be changed to a person other than family member is giving opportunity for black marketing by Agents and others.
The deterioration of services by IRCTC , in my opinion , within the pas 2 years is really giving rise to the thought as to in whose favour it is working, the common man & railways OR some one else.
Time is very short to fill the entries
ReplyDeleteWITH THESE TIME LIMITS LOOKS LIKE THE RAILWAYS DON'T WANT COMMON MAN TO DO BOOKING ONLINE
ReplyDeleteWhen birth choice is asked,we select lower birth ( for example),but when payment is done we are getting upper birth.For senior citizen it is a great problem. Why can't they say not available when option is given. For cancellation they eiwi charge 190 rupees for 3A. Is it not a cheating ? Especially senior citizen is concerned?
ReplyDeleteSenior Citizens please note that in the new IRCTC website, in the RHS top corner in the Quota Box you can select LOWER BERTH SENIOR CITIZEN quota.There are certain number of lower berths reserved for Senior Citizens AND avail Concession also.
DeleteSir, it looks like all your changes and upgrades of the system are aimed at making it difficult for an ordinary and genuine person to use the facility specially the senior citizens. I as a 65 year old non IT literate can not think of completing the formalities in 25 and 5 seconds captcha respectively. So It will so kind of IRCTC to make it a simple and people friendly feature with enough time allotted for filling the particulars. It would also request railways to revert to 60 days from 120 now.
ReplyDeleteCorrect. It looks as though they change the forms so often that common man can't use it with ease, and should go to the agents.What was so wrong with the earlier system that they had to change it? If they do change it it should not be to make it more complicated.
DeleteThe rule that the confirmed ticket can be changed to a person other than family member is giving opportunity for black marketing by Agents and others.
The deterioration of services by IRCTC , in my opinion , within the pas 2 years is really giving rise to the thought as to in whose favour it is working, the common man & railways OR some one else
25 secs and 5 secs is the minimum time for name and captcha entry....Read it again please
DeleteWhile booking tickets there is a chance to chose lower berth if it is not availabele payment will made but ticket cant be bokked for not avilabilty of lower berth then why should the paymxntt has to be done by irctc when it is avilable then only payment has to be made money may be back but it it taje 5days minimum why these type of inconvenence while the berth is availabele then only the payment gate way has to be open irctc sholuld think in this way
ReplyDeleteAll these changes are not to usefull to commen man it seems to help thd agents of irctc tatkal 2 tickets only what it is if any boby wants more what they can do they have to go for agents is this not help for agents
ReplyDeleteRecently I was denied booking after the payment had been deducted from my debit card on the technicality that conditions not met ( I had ticked, book only if at least one lower birth allotted). It was due to " Book my ticket" pop-up not allowing me to see if lower berth were available or not. It wasn't so in the earlier features of the IRCTC booking portal. I suggest please revert to people friendly portal as earlier.
ReplyDeleteFrom Vimal Chand jain. Time frame is too short I am senior citizen and can not do all formalities in given time frame It means I will never be booked a ticket online It will be better to show how ticket can be booked with vedio
ReplyDeleteThe time frame is the minimum time...The page will not change before this time frame even if u complete this......
DeleteThis system of time bounding online reservation system rules are made to boost (support) Railway agent bookings ,its tremendous hold of agent association
ReplyDeleteThis is new rules made by irctc to accelerate business of agents , passengers should go to book his ticket through agent
ReplyDeleteThe time out fixed (5 seconds) for entering capcha and online payment is too short and not at all helpful for senior citizens. It should be atleast a minimum of 15 seconds
ReplyDeleteTime frame given to fill Captca and other details is TOO LESS. Not at all Justified. I propose that, the Honorable Railway Minister and his Bureaucrat Consultants Must try and fill it in the time specified by the Railway Govt. Not helpful and people [young & senior citizens} will be doing rounds to fill the form, which will become quite hectic. M. S. GREWAL
ReplyDeleteMy reply, comments published but my name does not appear Published as unknown. There is no option to fill my name
ReplyDeleteTime allowed is very low and should be increased so that the job on hand is done properly by the travellers
ReplyDeleteTime allotted is very less specially for senior citizens who are not net savvy and takes time to fill in the form on net reservation. Captcha time is also very less.
ReplyDeleteRailway minister should show if he can make the entries in the stipulated time?
ReplyDeleteTime frame is so short it is like IRCTC don't want to make ticket we peolep who don't know typing so fast ... 25 seconds ?
ReplyDeletethis is not customer friendly. it clearly denies tickets to seniors,' ridiculous rules to help travel agents more tickets
ReplyDeleteIt seems that railway don't want to help common man & senior citizen to get tickets.
ReplyDeleteNot a single reply from the authorities ever since the announcement of new rules. Is there some one actually taking note of the comments/suggestions put forth by the users?
ReplyDeleteEven though birth booking is made before 120 days by requesting lower birth with age proof of senior citizen, deliberately,we received allotment of top middle birth which inconvenient and leads to an accidental incident.Irctc app should develop like options of selection of of birth by one click choice on vacant birthday or seat like Flight booking . That should be restricted according to age filling ....
ReplyDeleteSorry vacant Birth
ReplyDeleteSir, it looks like all your upgrades of the system are aimed at making it difficult for an ordinary person to use the facility specially the senior citizens. As a senior citizens non IT literate can not think of completing the formalities with in the time span 25 and 5 seconds captcha respectively. So It will so kind of IRCTC to make it people friendly feature with enough time allotted for filling the particulars. and i personally face the problem n traveled with two passengers allotted single birth in tatkal ticket i booked tatkal n other was from window booking
ReplyDelete, what is this???????
I agree with your opinion ,and bad experience
ReplyDeleteCommon man doing railway booking cannot do the booking of railway ticket in such a sort span of time limit for filling the form as he is doing this job for himself or his family and is doing it once in a while. I think this idea might have been put forth by Agents Lobby so that common man will not be able to book the ticket himself and naturally he will either rush to agent or railway counter. The very idea of booking the ticket on line by non habitual person will come in danger and agents and agents only will be benefited.
ReplyDeleteUnless passenger list is saved,no way however fast you are,one can type 6 peaples details in 25 see onds.Whose brain fade is this Fit case to haul you in a court of law.
ReplyDeleteThey have fucked the railway by making such rules which are not user friendly. i do not know from where such things are coming in their mind who is the culprit behind such rules which are totally ridiculous! Writing any such would not be good in public forum but only one sentence to say that ki सरकार ने सत्यानाश कर दिया भारतीय रेल को।
ReplyDeleteTime is too less for filling details.
ReplyDeleteSpelling mistakes can happen. Checking and correcting can take time.
Time is too less to fill the application with in 25 seconds,and booking period please reinstate as before ,60 days instead of 120 days
ReplyDeleteDiscouraging common people specially senior citizens to book on line time limit is too short
ReplyDeleteThink once again about the time limit which will not be feasible to senior and non it people
ReplyDeleteThe time bound session is too short. The amended rule shall eliminate 80% common computer literate to avail the opportunity of self online ticket booking. It is denial of privilege to senior citizens. Railway is a monopoly transport service in India. It should keep in mind rights of people enshrined into The Constitution of India and present Central Govt. Slogan" सबका साथ, सबका विकास।
ReplyDeleteAnil KumarSrivastava
Retd. District Judge
Please think once again about too much less time.
DeleteIt indicates that online ticket booking facility is minimized even at counter can booking clerk fill up the 6passenger details in 25 seconds .irctc should think
ReplyDeleteEverything should be friendly,easily .5and 2 seconds are too short.nett is always slow., and payment page is able to get easily and timely.By this strict rules a genuine passenger not able to engage timely tickets
ReplyDeleteअभी तक अधिकारीयों की तानाशाही चलती थी।
ReplyDeleteअब कम्प्यूटर का भी यही हाल है।
I am not able to find the details of my bookings ( all present and previous bookings). can I request your help where I could be able to get this?
ReplyDeleteIt is absolutely true that filling of passengers details of six persons in case ticket for six persons to be booked is impossible. This system will create un necessary problem for general public to book ticket online. This new rule has to be changed for benifit of common people.Hope IRCTC will consider this appeal.
ReplyDeleteThere is a solution provided by IRCTC in the site. It is called Master list of Passengers All you have to do is to fill the details of all 6 passengers before hand. This icon is then available in right hand side. At the time of booking you can use this list to tick off the name of passengers who wish to travel and all the required data will then auto fill. You can cross check and proceed. This saves time,
ReplyDeletePl. Provide seperate user friendly portal for senior citizen. Also the allotment of lower bearth must be guranted for sr. Citizen of at least 70 years and above for male and 65 years and above for female passenger.
ReplyDeleteRecently I booked a ticket in the name of Koushik from Bangalore to Chennai on 27th July by evening Shatabdi. After making full payment I got a message that due to technical issues the transaction has failed and that I should book the same ticket again. I booked the ticket again by the same train and made payment again. To my surprise I found that both the tickets were in confirmed status. I had to cancel the first ticket and IRCTC charged me Rs.280 as cancellation charges, though I had to cancel the ticket only due to technical issue of IRCTC website/server.
ReplyDeleteI wrote to them to refund cancellation charges but there is no sensible response.
This is the second time I have similar experience. IRCTC should not harass senior citizens with these technical issues and loot them.
It is impossible to fill in passenger details within 25 seconds and enter payment details in 5 seconds. What is the wisdom in imposing these restrictions; these user-unfriendly steps which must not implemented. If railways are seriously interested in introducing user friendly features, here are some suggestions:
ReplyDelete1 Reduce cancellation charges - ticket cancelled is issued to someone else who pays full fare;
2 Make known if lower berth requested is available, do not allot what you have/like;
3 Have public address system in each compartment of trains to make announcements about next station/late running of train, estimated time of arrival at destination;
4 Have closer control over bookings by agents who use illegal methods to book tickets;
5 Ensure toilets in trains are cleaned; ensure water is available all the time;
6 Ensure all fans and lights in the train are in working condition;
7 Ensue seats/berths/windows are in working condition;
8 Always keep the Pantry car in a hygienic condition;
9 Have better safety devices to ensure passenger safety ;
10 Have stronger security measures for security of passengers in the nights;
ReplyDeleteEarlier if a confirmed ticket is not available from a station, we used to book a confirmed ticket from far away Station and opted boarding from nearby station. It seems that this facility has been delated in the new version.
Why????????
I was booking ticket for my wife Rashmi Setia from Ahmedabad to New Delhi for Rajdhani Express of 28th July 2018. At the time of making payment, I entered OTP to approve the payment but it showed 'Error' & transaction failed due to technical reasons but account was debited. Since it had happened in the past also, we thought the amount will be refunded later in the account automatically. I once again tried and booked ticket, for which, booking window appeared and reservation confirmed. I was waiting for the refund to be credited to my account. On the day of travel, i.e. on 28.07.2018, to our surprise, my wife was informed by TTE in the coach that there are two confirmed tickets booked in her name. We immediately tried to file TDR but system did not allow as train already departed. We sent mail to IRCTC to refund the amount as there being no fault of us because booking confirmation neven sent to us either through Email or SMS. PNR No. is 8707942309. It is requested to refund the amount for wrong/double booking by IRCTC.
ReplyDeleteTime is too less to fill the application with in 25 seconds and booking period. Nobody can fill form in the given time. This is totally discouraging common people to book on line. Booking of tickets 120 days in advance will increase manipulations as nobody plans their journey 120 days (4 months) in advance. Please reinstate as before ,60 days instead of 120 days The idea of introducing this new system is a complete failure . The person who introduced this new system is not aware of of the Indian generation and seems to be uneducated person.
ReplyDeleteMake the site user friendly , as seniors also can book their tickets themself and need not have togo to the Agents. Thank You
ReplyDeleteIt's mandatory and assured to stay citizen to allot lower birth whether it's applicant male or female.
ReplyDelete
ReplyDeleteYes I am also of the opinion that time of 25 seconds is too short.
It appears that Railway people want to help commercial people in this way insted of individual users.it should definitely be reconsidered
The time limit of 25 seconds for entering passenger details is certainly insufficient. How can one enter details of 6 passengers within 25 seconds. This will help only commercial persons who are daily practicing the system and will adversely affect the local public who may be slow in typing the details
ReplyDeleteThis is Digital India!. Long Live the Railways.
ReplyDeletewho is this stupid has made the time limit of 25seconds to fill up the full form. Has he ever tried ownself. Also half of the time CAPTCHA does not get understand, how come anyone can fill that within five seconds. Its simply absurd. Pl. reconsider d time limit by increasing it.
ReplyDeleteI do appreciate the efforts of the IRCTC personnels in endeavouring to ensure better services and facilities. I also share similar views that 5 seconds for entering Captha and making payment seems to be impractical. The Authorities should reconsider this rule.
ReplyDeleteI do appreciate the improvement in Railway Trains and Stations. The Ministry knows this fact and I am very confident that BETTER SERVICES WILL BE PROVIDED from time to time
I want to know about single users id means what, when I am trying to book 2 tickets for tatkal i didn't get, onlin messages was that you can't book on this id, and I have never before booked any tatkal tickets.
ReplyDeleteThe earlier web page for online booking is more user friendly. Time limit for entering passenger details is very less unless it is already included in the list of passengers. During Tatkal booking, the system is already slow due to number of users.If logged out due to time limits, it would be very difficult for common man to book ticket. The cancellation charges levied for all classes are very much on the high side.
ReplyDeleteTime sensitive- time allowed is not practical. Request reconsider
ReplyDeleteSirs, How do i Know, if my comments/suggestions here are really being taken note of by the concerned authorities and will be considered for improvement/ implement.
ReplyDeleteInstead concentrating on providing or improving the facilities like cleaning, hygienic food, safety etc, railway is always making such silly rules. Indian railway is one of the worst railways in the world. We Indian Railway customers are very unlucky.
ReplyDeleteWhom are you blaming Mr. Hari Kumar. The Railway minister is elected by us.
DeleteRules like large intestines!!
ReplyDelete25 sec for filing is not practical I request IRCTC to re consider
ReplyDeleteYes correct. Stupidity rules.
DeleteWhy is IRCTC so much unfriendly for users? Please consider the non-IT professionals & senior citizens who are not as fast like those agents as your dependents. How do you expect a 65& above years old person to fill the passengers details in 25 seconds? The Captcha time of 5 seconds, is too less. To understand what is written in the box itself will take almost 5 seconds.
ReplyDeleteNumber of tickets from 2, at any time of booking altogether needs to be re-thinking. If me and my wife along with our grown up daughter and grandchildren are to travel overnight, we will need to be booked together to get same proximity seats. Therefore, the number of limited 2 tickets should be increased to 4 or 5.
We expect IRCTC to please be helpful to users than being too severely stringent to users.
Exactly correct. Increase the number of passengers to 5 and give sufficient time limit to complete the process
DeleteOf course time limit is very short...please modify
Deleteपरिवार का विवरण और काप्त्चा भरने हेतु समय अत्यंत अल्प है : इन्टरनेट कि स्पीड और वरिस्ठ नागरिकों के लिए कठिन होगा / एक ही लॉग इन का भी प्राविधान है / मेरा रेल मंत्री जी से अनुरोध है कि समय सीमा को बढ़ाने हेतु आवश्यक कार्यवाही करने/ कराने कि कृपा करें .
ReplyDeleteTime limit given for entering details of name and so on is too little This applies to CAPTCHA also. Senior citizens find it really difficult to avail reservation facility.
ReplyDeleteTime frame too short n benefits agent's only in this advance computer era increase slots n keep 120 to 150 seconds
ReplyDeletePl clarify Railways quota n stop free Railway employees travel n rudism
Cruel joke of Railways. How could they expect that a senior citizen with little reflex of old age and very limited knowledge of working with computer, complete the Reservation process with proper understanding within 25 seconds ! It seems, they do not want to allow senior citzens to avail the concessional fare of their own.
ReplyDeleteA wait listed passenger, after auto cancellation must have to get full amount that he paid. At present you are collecting the foolishly cancellation charges illegally. Which is injustice and cheating with the PASSENGER.
ReplyDeleteI wonder whether the railway minister and the railway board have the passengers interest or to make things difficult for the passengers.the time frame for booking must not be time bound and the 120 days is a ridiculous time frame for booking of tickets in advance and only helps the railways to accumulate money without paying interest and again on cancellation and help the booking clerks and travel agents and touts to sell tickets at a profit.Reduce booking of advance tickets to 10/15days and this would ensure that the corruption and unnecessary booking by persons who are not genuine travellers but persons who book to make money.
ReplyDeleteThe railways must act on the comments.a)the time for booking of tickets must not be time bound b) 120 days for advance booking is nothing but loot by the railways by locking up money for 4 months and earning money on cancellations. c) reduce advance booking to 10 days which would avoid corruption and also not clog up the internet by travel agents and touts and booking clerks in nexus with agents. d) Travel by railway employees and their family must be restricted and travel to their home towns once a year and free passes to retired railway personnel stopped..e) Rates of food items must be displayed in platforms and carriages of the trains so that overcharging by catering staff is checked.
ReplyDeleteI wonder if IRCTC is reading these comments from numerous passangers and analysing them for the required improvement to make it public friendly. I wish they would take note of the above comments and improve the system to make it more people friendly.
ReplyDeleteIndian Railways is often a slow coach and indifferent to customer vowes.
DeleteFor filling entry time is very short because we will have to type names , select gender then age and other specifications also . For that 25 sec is very less time. Moreover if we are booking our ticket while traveling and due to network problem we got signed out then we will not be able to book ticket as only one time login is allowed. So I think some revision in rules still required if IRCTC really want to make it passenger friendly. Because we all are not IT person who have very good typing speed.
ReplyDeleteTechnology to be user friendly and Senior citizen should not get harassed or disappointed, while filling details.
ReplyDeleteFirstly few people can plan before 120 days. 60 days before is good. Time frame for entering details and captcha/payment is really foolish. Cancellation charge for WL ticket is utterly looting the public.
ReplyDeleteMostly railway want to earn much interest over public money through 120 days res time. Again lot of people may cancel and again they earn through cancellation charges
ReplyDeleteTime for filling up details is very less and unrealistic not only for Sr. Citizens but also for many. From where IRCTC officers get these stupid idea, God only knows Probably, they want to encourage agents who employ superfast data entry people. I don't think IRCTC is interested in passengers
ReplyDeleteYES IRCTC GIVEN VERY LESS TIME FOR PAYMENT IF SOME PROBLEM OCCURS LIKE NETWORK(INTERNET PROBLEM )THEN , THEY MUST IMPROVE THERE SITE IT MEANS IRCTC CAN WORKS WITHOUT INTERNET, SO NO PROBLEM OF NETWORK, THIS BOOKING ONLY FOR THOSE PEOPLE WHO HAVE ADHARA CARD, AND TOILET CAN STORE IN SMALL TANK BELLOW THE TRAIN THIS TANK IS CLOSE WHEN THE TRAIN IS IN PLATFORM AND REST OF ITS OPEN , SO OUR TRAIN PLATFORM CAN BE NEAT AND CLEAR AND NO BAD SMELL TOLERATE PLATFORM PASSENGER.
ReplyDeleteI fully agree that time limit to fill passengers detail and captcha need to be revised upward. Travel agent and individual should not be allowed to book tickets at same time.
ReplyDeleteThe Captcha is not easily recognisable and hence, the time limit to enter Captcha should be increased to minimum 15 seconds to facilitate time for two or three attempts. Similarly, The time limit of 25 seconds set for entering data is insufficient especially when booking for six persons. For this, U cannot include each and every new name occasionally used in the Passenger Master List. The website should be more user-friendly.
ReplyDeletePoor decision of IRCTC, as it is just to benefit travel agents only. Below are my suggestions -
ReplyDelete1) advance reservation should not be more than 60 days.
2) very less time to fill passengers details even a typist with speed of 35 wpm can't fill details in this duration so it should be raised upto to 2 mins as a ticket holds up to 6 pax details.
3) online process should be there for name name change as ticket window don't entertain online customers in good way.
Rajagopalan.
ReplyDeleteFor technical error two times I have booked ticket and I have suffered cancelling one ticket. It lose to me.
BJP is trying to collapse the present system and put inconvenience to public.
Before introducing any system they have to see practicality.
The man who is making system is not going to suffer because he will get every thing at free of cost for life time.
The decision authority should have some ideas in the system.
God only save country.
Time limit is to fill up the names and captcha is too less, especially for the Sr. Citizens. Authorties May please reconsider it with no limits.
ReplyDeleteThanks
Time limit is to fill up the names and captcha is too less, especially for the Sr. Citizens like me aged 66 years. Authorties May please reconsider it with no limits. If limits are compulsory, make it as two minute for names and 30 seconds for CAPTCHA.
ReplyDeleteThanks
Time limit is to fill up the names and captcha is too less, especially for the Sr. Citizens like me aged 66 years. Authorties May please reconsider it with no limits. If limits are compulsory, make it as two minute for names and 30 seconds for CAPTCHA.
ReplyDeleteThanks
Any one(IRCTC officials) reads these.It is unnecessary to waste time. Several requests were made on behalf of Dr.citizen regarding increase of time. No one ever bothered.
ReplyDeleteTime limit for filling of passenger details should rethink by IRCTC/Authority
ReplyDeleteTime is very short to fill online ticket
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